Privacy Policy

Introduction

At Glory Storm Veliar Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued ID for registration purposes
• Preferences and special requests
• Emergency contact information

Usage Information

• Website browsing behavior and preferences
• Device information and IP address
• Cookies and similar tracking technologies
• Communication records with our staff

How We Use Your Information

We use the information we collect for the following purposes:

• Processing reservations and providing accommodation services
• Facilitating payment transactions
• Communicating about your stay and our services
• Personalizing your experience and preferences
• Ensuring safety and security of all guests
• Improving our services and facilities
• Marketing communications (with your consent)
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist in our operations (payment processing, cleaning services, etc.)
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In case of merger, acquisition, or sale of business assets
• Safety and Security: To protect the rights, property, or safety of our guests and staff
• With Your Consent: Any other purpose with your explicit consent

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure servers and firewalls
• Regular security audits and updates
• Access controls and staff training
• PCI DSS compliance for payment processing

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format
• Complaint: File a complaint with privacy authorities

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for the following periods:

• Guest registration records: 7 years (as required by law)
• Payment information: 7 years for accounting purposes
• Marketing preferences: Until you opt out
• Website analytics: 26 months
• Security footage: 30 days (unless required for investigations)

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices at our hotel reception

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.